City of Johannesburg Metropolitan Municipality (JHB)

Municipality

Area: Area: 1 643km² | MDB Code: | MDB code: JHB

Physical Address

158 Civic Boulevard, Braamfontein, Johannesburg

Postal: PO Box 1049, Johannesburg, 2000

Contact Details

Phone: 011 407 6111

Accounts: 0860 562 874
joburgconnect@joburg.org.za

Website: Visit Website

Facebook: Facebook Page

Electricity: 0860 562 874
customerservice@citypower.co.za

Refuse & Waste: 0860 562 874
joburgconnect@joburg.org.za

Roads: 0860 562 874
hotline@jra.org.za

Service Delivery: 011 203 3300

Water: 0860 562 874
customerserviceemails@jwater.co.za

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Operating Hours

WORKING HOURS
Monday	08:30 – 16:00
Tuesday	08:30 – 16:00
Wednesday	08:30 – 16:00
Thursday	08:30 – 16:00
Friday	08:30 – 15:15
Saturday	Closed
Sunday	Closed

* Closed on Public Holidays

About City of Johannesburg Metropolitan Municipality (JHB)

Description: The City of Johannesburg Metropolitan Municipality is located in the Gauteng Province. Johannesburg is the most advanced commercial city in Africa and the engine room of the South African and regional economy. It is a city with a unique, African character, world-class infrastructure in the fields of telecommunications, transportation, water and power, and with globally-competitive health care and educational facilities. However, the city is also one of contrasts – home to both wealthy and poor, residents and refugees, global corporations and emerging enterprises. The demographics of Johannesburg indicate a large and ethnically diverse metropolitan area. As the largest city in South Africa, its population is defined by a long history of local and international migration. Johannesburg is home to almost five million people, accounting for about 36% of Gauteng’s population and 8% of the national population. Over the last decade the city has been growing. A key contributor to this is that the city continues to attract people from other provinces, and internationally, who are looking for better economic opportunities and quality of life. The population pyramid indicates that the city’s population is predominantly young. This can be attributed to migration from other parts of the country as young people look for jobs. Johannesburg is considered the economic hub of South Africa and is often the first choice of destination by job seekers across the country.

ℹ️ Important Notice

This page provides informational guidance only for City of Johannesburg Metropolitan Municipality (JHB). For official confirmation of municipal services, leadership, and contact details, always verify through the municipality’s official website: joburg.org.za/Pages/homepage.aspx. Additional verified information is available at www.gov.za.

Cities and Towns

Cities/Towns: Alexandra, Diepkloof, Diepsloot, Ennerdale, Johannesburg, Johannesburg South, Lawley, Lenasia, Lenasia South, Meadowlands East, Meadowlands West, Midrand, Orange Farm, Pimville, Randburg, Roodepoort, Sandton, Soweto

Cities and Towns Served by City of Johannesburg Metropolitan Municipality (JHB) Municipality

Alexandra Municipality Diepkloof Municipality Diepsloot Municipality Ennerdale Municipality Johannesburg Municipality Johannesburg South Municipality Lawley Municipality Lenasia Municipality Lenasia South Municipality Meadowlands East Municipality Meadowlands West Municipality Midrand Municipality Orange Farm Municipality Pimville Municipality Randburg Municipality Roodepoort Municipality Sandton Municipality Soweto Municipality

This municipality provides services and support to the areas listed above. For official municipal information, visit the official municipality website.

Municipal Leadership

Mayor: Mr Dada Morero (ANC)

Deputy Mayor: Mr Loyiso Masuku (ANC)

Speaker: Ms Margaret Arnolds (AIC)

Chief Whip: Mr Khazamula Chauke

Municipal Manager: Mr Tshepo Makola (Acting)

Chief Financial Officer: Mr Tebogo Moraka

Other Council: ANC/EFF/PA Coalition

Other Council:

Mr Kenny Kunene (MMC: Transport)

Mr Mlungisi Mabaso (MMC: Human Settlements)

Mr Ennie Makhafola (MMC: Health and Social Development)

Ms Eunice Mgcina (MMC: Development Planning)

Mrs Nomoya Daphney Mnisi (MMC: Economic Development)

Mr Tebogo Nkonkou (MMC: Community Development)

Mr Jack Sekwaila (MMC: Environment and Infrastructure Services)

Mr Mgcini Tshwaku (MMC: Public Safety)

Senior Management:

Mr Tiaan Ehlers (Head of Department: Environment and Infrastructure Services)

Jan Erasmus (Acting Group Strategy, Policy and Relations)

Hlobohang Gamede (Deputy Director: Council Risk Unit Management)

Feroz Khan (Executive Head: Revenue and Customer Relations Management)

Mlandu Kona (Group Head: Group Governance)

Kepi Madumo (Executive Director: Community Development)

Mr Tshepo Makola (Chief Operations Officer)

Mr Mokomane Mekgoe (Acting: Group Head: Community Development)

Mr Moses Metileni (Head of Department: Housing)

Tembeka Mhlekwa (Executive Director: Economic Development)

Mr Aubrey Mochela (Group Head: Group Information and Communications Technology)

Mr Mafoane Isaac Mogashoa (Group Head: Legal and Contracts)

Sinovuyo Mpakama (Group Head: Treasury and Financial Strategy)

Ms Liziwe Ntshinga (Group Head: CRUM)

Sinaye Nxumalo (Group Head: Risk and Assurance Services)

Raj Pillay (Acting Group Head: Group Governance)

Mr Ishwar Ramdas (Acting Head of Department: Finance)

Mbulelo Ruda (Group Head: Corporate and Shared Services)

Ms Lisa Seftel (Executive Director: Transport)

Ms Vicky Shuping (Group Head: Customer Relations and Urban Management)

Communications Officers: Ms Candice Molefe (Acting: Group Head)

Demographic Information

Age Structure
	2022	2016	2011
Population	4 803 262	4 949 347	4 434 631
Population under 15	21.9%	25.7%	23.2%
Population 15 to 64	73.1%	68.9%	72.7%
Population over 65	5.0%	5.4%	4.1%
Dependency Ratio
Per 100 (15-64)	36.8	45.1	37.6
Sex Ratio
Males per 100 females	101.5	100.3	100.7
Population Growth
Per annum	0.78%	2.49%	n/a
Labour Market
Unemployment rate (official)	n/a	n/a	25.0%
Youth unemployment rate (official) 15-34	n/a	n/a	31.5%
Education (aged 20 +)
No schooling	3.5%	3.4%	2.9%
Matric	n/a	38.5%	34.7%
Higher education	15.0%	14.7%	19.0%
Household Dynamics
Households	1 841 917	1 853 371	1 434 715
Average household size	2.6	2.7	3.1
Female headed households	n/a	37.7%	36.2%
Formal dwellings	89.8%	81.3%	81.4%
Housing owned	n/a	51.7%	40.2%
Household Services
Flush toilet connected to sewerage	93.0%	88.6%	89.3%
Weekly refuse removal	90.5%	85.4%	95.3%
Piped water inside dwelling	77.1%	60.3%	64.7%
Electricity for lighting	94.1%	90.9%	90.8%

Financial Information

FINANCIAL PERFORMANCE
All values: R’000	2024/25	2023/24	2022/23	2021/22	2020/21
AUDIT OUTCOME	n/a	Financially unqualified	Financially unqualified	Financially unqualified	Financially unqualified
Property rates	17 700 149	17 700 149	14 049 882	13 502 187	13 035 302
Service charges	41 207 447	41 207 447	32 235 400	33 247 397	32 125 722
Investment revenue	14 704	14 704	21 511	198 911	282 486
Transfers recognised – operational	8 228 658	8 228 658	–	10 719 529	14 975 039
Other own revenue	9 798 987	9 798 987	8 123 629	2 980 152	5 669 067
Total Revenue (excluding capital transfers and contributions)	76 949 945	76 949 945	54 430 423	60 648 177	66 087 617
Employee costs	20 729 387	20 729 387	17 613 853	15 756 481	15 844 916
Remuneration of councillors	190 178	190 178	180 681	163 541	168 115
Depreciation and amortisation	4 913 984	4 913 984	5 207 463	3 767 044	3 997 697
Finance charges	3 420 202	3 420 202	2 729 174	2 746 262	3 784 792
Inventory consumed and bulk purchases	27 062 538	27 062 538	21 654 469	20 949 269	18 665 656
Transfers and subsidies	83 174	83 174	103 674	144 371	4 210 130
Other expenditure	23 128 925	23 128 925	18 675 204	18 300 455	21 810 332
Total Expenditure	79 528 388	79 528 388	66 164 519	61 827 425	68 481 638
Surplus/(Deficit)	(2 578 444)	(2 578 444)	(11 734 096)	(1 179 248)	(2 394 021)
Transfers and subsidies – capital (monetary allocations)	3 359 806	3 359 806	–	1 811 395	2 585 000
Transfers and subsidies – capital (in-kind)	–	–	9 876 222	–	–
Surplus/(Deficit) after capital transfers & contributions	781 362	781 362	(1 857 874)	632 147	190 979
Share of surplus/(deficit) of associate	–	–	–	620 635	2 209 408
Surplus/(Deficit) for the year	781 362	781 362	(1 857 874)	1 252 782	2 400 387
CAPITAL EXPENDITURE & FUNDS SOURCES
Capital expenditure	–	–	–	6 645 902	6 098 440
Transfers recognised – capital	–	–	–	2 484 791	2 867 611
Borrowing	–	–	–	2 034 550	1 992 501
Internally generated funds	–	–	–	2 126 560	1 236 497
Total sources of capital funds	–	–	–	6 645 902	6 096 608
FINANCIAL POSITION
Total current assets	20 997 703	20 997 703	15 674 596	38 678 893	28 482 738
Total non current assets	94 649 518	94 649 518	85 560 182	89 317 238	96 080 812
Total current liabilities	32 241 502	32 241 502	22 546 491	42 970 627	25 578 246
Total non current liabilities	24 205 755	24 205 755	22 071 711	25 771 454	40 439 631
Community wealth/Equity	58 003 042	58 003 042	57 767 467	58 181 585	56 054 445
CASH FLOWS
Net cash from (used) operating	7 323 542	7 323 542	–	4 072 951	68 794 095
Net cash from (used) investing	(7 771 365)	(7 771 365)	–	–	1 951
Net cash from (used) financing	8 533 832	8 533 832	–	–	579 781
Cash/cash equivalents at the year end	10 251 869	10 251 869	4 795 206	4 722 549	75 453 398
UNAUTHORISED, IRREGULAR, FRUITLESS & WASTEFUL EXPENDITURE
Unauthorised expenditure	n/a	2 755 031	1 289 984	4 246 083	1 003 250
Irregular expenditure	n/a	1 982 206	811 433	1 384 993	1 118 009
Fruitless & wasteful expenditure	n/a	1 479	8 489	490 033	11 380
SOURCE	Audited Outcome A1 2026 Q1	Audited Outcome A1 2026 Q1	Audited Outcome A1 2026 Q1	Audited Outcome A1 2024	Audited Outcome A1 2023

Municipal Services

Water
	2022/23	2021/22	2020/21	2019/20	2018/19
Does the municipality provide?	Yes	Yes	Yes	Yes	Yes
Number of households and non-domestic customers to which provided	1 409 028	1 285 227	1 127 192	1 127 192	1 004 505
Number of domestic households/delivery points	1 307 334	1 183 533	1 025 498	1 025 498	963 822
Inside the yard	1 183 533	1 061 185	917 538	917 538	855 862
Less than 200m from yard	123 801	122 348	107 960	107 960	107 960
More than 200m from yard	0	0	0	0	0
Domestic households with access to free basic service	14 522	21 871	22 001	13 206	14 110
Electricity
Does the municipality provide?	Yes	Yes	Yes	Yes	Yes
Number of households and non-domestic customers to which provided	838 820	837 345	831 235	828 768	822 613
Domestic households with access to free basic service	7 783	11 228	14 412	14 753	11 520
Sewerage and Sanitation
Does the municipality provide?	Yes	Yes	Yes	Yes	Yes
Number of households and non-domestic customers to which provided	1 149 198	1 127 840	1 040 541	1 035 375	886 587
Number of households using:
Flush toilet – public sewerage	1 022 044	1 016 607	913 929	892 277	764 367
Flush toilet – septic tank	0	0	0	0	0
Ventilated pit latrine	53 295	61 924	60 923	60 986	60 309
Bucket system	0	0	0	0	0
Other	20 054	0	0	19 240	10 855
Domestic households with access to free basic service	15 022	23 224	21 854	12 592	13 593
Solid Waste Services
Does the municipality provide?	Yes	Yes	Yes	Yes	Yes
Number of households and non-domestic customers to which provided	1 796 026	1 449 824	1 449 624	1 227 420	1 182 997
Domestic households with access to free basic service	22 370	35 804	30 102	18 283	19 924

Water

0860 562 874
customerserviceemails@jwater.co.za

Electricity

0860 562 874
customerservice@citypower.co.za

Refuse and Waste

0860 562 874
joburgconnect@joburg.org.za

Roads

0860 562 874
hotline@jra.org.za

Service Delivery

011 203 3300

City of Johannesburg Metropolitan Municipality (JHB)

Physical Address

Contact Details

Operating Hours

About City of Johannesburg Metropolitan Municipality (JHB)

Cities and Towns

Cities and Towns Served by City of Johannesburg Metropolitan Municipality (JHB) Municipality

Municipal Leadership

Demographic Information

Financial Information

Municipal Services

Water

Electricity

Refuse and Waste

Roads

Service Delivery

Municipality Map

Frequently Asked Questions

Testimonials

Customer Reviews

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