Ingquza Hill Local Municipality (EC153)

Municipality

Area: Area: 2 477km² | MDB Code: | MDB code: EC153

Physical Address

135 Main Street, Flagstaff, 4810

Postal: PO Box 14, Flagstaff, 4810

Contact Details

Phone: 039 252 0131

Accounts: n/a
mmhlifili@ihlm.gov.za

Website: Visit Website

Facebook: Facebook Page

Electricity: n/a
nntloko@ihlm.gov.za

Refuse & Waste: n/a
mgarane@ihlm.gov.za

Roads: n/a
nntloko@ihlm.gov.za

Service Delivery: n/a
nntloko@ihlm.gov.za

Water: n/a

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Operating Hours

WORKING HOURS
Monday	08:30 – 16:00
Tuesday	08:30 – 16:00
Wednesday	08:30 – 16:00
Thursday	08:30 – 16:00
Friday	08:30 – 15:15
Saturday	Closed
Sunday	Closed

* Closed on Public Holidays

About Ingquza Hill Local Municipality (EC153)

Description: The Ingquza Hill Local Municipality (previously Qaukeni Local Municipality) is a Category B municipality located within the OR Tambo District in the Eastern Cape Province. It is bordered by the Ntabankulu and Winnie Madikizela-Mandela Local Municipalities to the north, and Port St Johns Local Municipality and the Indian Ocean to the south. Ingquza Hill is one of the five municipalities in the district, accounting for almost a quarter of its geographical area. Cities/Towns: Flagstaff, Libode, Lusikisiki, Mqanduli, Mthatha (Umtata), Ngqeleni, Port St Johns, Qumbu, Tsolo

ℹ️ Important Notice

This page provides informational guidance only for Ingquza Hill Local Municipality (EC153). For official confirmation of municipal services, leadership, and contact details, always verify through the municipality’s official website: www.ihlm.gov.za. Additional verified information is available at www.gov.za.

Cities and Towns

Cities/Towns: Flagstaff, Lusikisiki

Cities and Towns Served by Ingquza Hill Local Municipality (EC153) Municipality

Flagstaff Municipality Lusikisiki Municipality

This municipality provides services and support to the areas listed above. For official municipal information, visit the official municipality website.

Municipal Leadership

Mayor: Ms Prudence Pepping (ANC)

Deputy Mayor: n/a

Speaker: Sibongile Buyiswa Vatsha (ANC)

Chief Whip: Mbongeni Isaac Nkungu

Municipal Manager: Mr VC Makedama

Chief Financial Officer: Mr M Mhlifili

Other Council: ANC

Other Council:

Ms N Gagai-Nkungu (Chairperson: Corporate Services)

N Jamjam (Chairperson: Municipal Manager’s Office)

Mr Z Mhlongo (Chairperson: Community Services)

BN Mvulana (Portfolio Head: Planning and Local Economic Development)

Mr L Ndziba (Exco Member)

Ms BJ Nkani (Portfolio Head: Budget and Treasury)

Mr Z Sigcu (Exco Member)

Ms V Somani (Portfolio Head: Human Settlement)

Ms K Vava (Chairperson: Infrastructure and Engineering Services)

Senior Management:

Mr D Dakwa (Manager: Solid Waste)

Mr M Garane (Director: Community Services)

Ms L Goya-Sihlobo (Manager: LED)

Mr N Hlonti (Acting Manager: Asset)

Mr N Jiki (Chief Audit Executive)

Mr L Keto (Manager: Development Planning)

Ms M Matubatuba (Director: Corporate Services)

ZN Matwasa (Manager: Mayoral Programmes and Support)

Mr A Mbarane (Director: Planning and Development)

N Mdiya (Executive Council Secretary)

Mr M Mfingwana (Manager: Admin and ICT)

Mr A Mosha (Manager: Council Support and Public Participation)

Mr F Msumza (Manager: Human Resources)

Mr S Mzana (Manager: Asset, Fleet and Expenditure)

Mr A Ndabeni (Manager: Budget Reporting)

Mr B Tshitshi (Manager: Infrastructure)

Mr S Wana (Acting Director: Technical Services)

Mr M Zukulu (Manager: Legal Services)

Communications Officers: Ms Bulelwa Blaze Capa

Demographic Information

Age Structure
	2022	2016	2011
Population	354 573	303 379	278 481
Population under 15	38.3%	42.8%	42.4%
Population 15 to 64	56.3%	52.8%	52.2%
Population over 65	5.4%	4.4%	5.4%
Dependency Ratio
Per 100 (15-64)	77.5	89.4	91.6
Sex Ratio
Males per 100 females	89.9	89.0	86.3
Population Growth
Per annum	2.35%	1.95%	n/a
Labour Market
Unemployment rate (official)	n/a	n/a	51.6%
Youth unemployment rate (official) 15-34	n/a	n/a	60.9%
Education (aged 20 +)
No schooling	12.9%	11.7%	20.8%
Matric	n/a	14.3%	12.6%
Higher education	7.2%	5.4%	5.2%
Household Dynamics
Households	64 051	60 974	56 212
Average household size	5.5	5.0	5.0
Female headed households	n/a	58.2%	59.1%
Formal dwellings	76.6%	40.0%	40.5%
Housing owned	n/a	87.2%	62.3%
Household Services
Flush toilet connected to sewerage	17.9%	1.2%	3.3%
Weekly refuse removal	18.0%	2.9%	3.2%
Piped water inside dwelling	17.6%	1.0%	3.7%
Electricity for lighting	93.2%	84.8%	62.8%

Financial Information

FINANCIAL PERFORMANCE
All values: R’000	2024/25	2023/24	2022/23	2021/22	2020/21
AUDIT OUTCOME	n/a	Qualified audit	Qualified audit	Qualified audit	Qualified audit
Property rates	39 803	31 222	30 989	33 141	32 897
Service charges	1 394	1 096	1 351	1 377	1 387
Investment revenue	24 126	24 812	15 422	7 745	6 445
Transfers recognised – operational	367 753	346 768	322 884	288 178	330 955
Other own revenue	63 931	56 446	816 253	5 801	101 132
Total Revenue (excluding capital transfers and contributions)	497 008	460 344	1 186 900	336 241	472 817
Employee costs	163 510	148 630	150 359	159 314	140 784
Remuneration of councillors	29 154	26 346	24 369	24 425	22 626
Depreciation and amortisation	56 765	51 504	48 815	216 818	74 381
Finance charges	4 137	3 671	3 023	2 259	2 375
Inventory consumed and bulk purchases	–	–	–	2 746	2 920
Transfers and subsidies	5 096	7 820	10 004	9 582	10 397
Other expenditure	213 810	200 078	925 829	149 290	106 481
Total Expenditure	472 471	438 050	1 162 400	564 435	359 964
Surplus/(Deficit)	24 537	22 294	24 500	(228 194)	112 853
Transfers and subsidies – capital (monetary allocations)	79 404	58 777	70 414	66 169	82 844
Transfers and subsidies – capital (in-kind)	–	–	2 250	–	–
Surplus/(Deficit) after capital transfers & contributions	103 941	81 071	97 164	(162 025)	195 697
Share of surplus/(deficit) of associate	–	–	–	–	–
Surplus/(Deficit) for the year	103 941	81 071	97 164	(162 025)	195 697
CAPITAL EXPENDITURE & FUNDS SOURCES
Capital expenditure	132 372	88 900	84 169	96 482	105 214
Transfers recognised – capital	78 327	57 992	48 175	–	77 208
Borrowing	–	–	–	–	–
Internally generated funds	50 442	22 734	35 971	3 106	27 253
Total sources of capital funds	128 769	80 726	84 145	3 106	104 460
FINANCIAL POSITION
Total current assets	341 544	312 971	279 560	283 572	289 632
Total non current assets	1 624 725	1 531 031	1 490 066	1 565 226	1 715 115
Total current liabilities	96 605	78 459	72 665	94 158	65 633
Total non current liabilities	29 786	29 025	26 045	24 279	20 818
Community wealth/Equity	1 839 879	1 736 992	1 630 274	1 730 360	1 908 420
CASH FLOWS
Net cash from (used) operating	275 730	211 858	108 353	56 832	314 064
Net cash from (used) investing	(127 862)	(81 893)	(109 344)	(105 329)	(126 235)
Net cash from (used) financing	–	–	–	–	–
Cash/cash equivalents at the year end	415 690	355 622	207 742	158 915	(31 290)
UNAUTHORISED, IRREGULAR, FRUITLESS & WASTEFUL EXPENDITURE
Unauthorised expenditure	n/a	–	–	–	–
Irregular expenditure	n/a	8 855	3 414	8 348	1 907
Fruitless & wasteful expenditure	n/a	47	1 072	17	–
SOURCE	Audited Outcome A1 2026 Q1	Audited Outcome A1 2026 Q1	Audited Outcome A1 2026 Q1	Audited Outcome A1 2024	Audited Outcome A1 2023

Municipal Services

Water
	2022/23	2021/22	2020/21	2019/20	2018/19
Does the municipality provide?	No	No	No	No	No
Number of households and non-domestic customers to which provided	0	0	0	0	0
Number of domestic households/delivery points	0	0	0	0	0
Inside the yard	0	0	0	0	0
Less than 200m from yard	0	0	0	0	0
More than 200m from yard	0	0	0	0	0
Domestic households with access to free basic service	0	0	0	0	0
Electricity
Does the municipality provide?	No	No	No	No	No
Number of households and non-domestic customers to which provided	50 021	49 661	49 661	49 661	49 661
Domestic households with access to free basic service	7 504	4 100	4 100	7 993	5 171
Sewerage and Sanitation
Does the municipality provide?	No	No	No	No	No
Number of households and non-domestic customers to which provided	0	0	0	0	0
Number of households using:
Flush toilet – public sewerage	0	0	0	0	0
Flush toilet – septic tank	0	0	0	0	0
Ventilated pit latrine	0	0	0	0	0
Bucket system	0	0	0	0	0
Other	0	0	0	0	0
Domestic households with access to free basic service	0	0	0	0	0
Solid Waste Services
Does the municipality provide?	Yes	Yes	Yes	Yes	Yes
Number of households and non-domestic customers to which provided	3 320	3 320	3 320	3 320	3 320
Domestic households with access to free basic service	2 193	2 123	2 123	2 123	2 123

Water

n/a

Electricity

n/a
nntloko@ihlm.gov.za

Refuse and Waste

n/a
mgarane@ihlm.gov.za

Roads

n/a
nntloko@ihlm.gov.za

Service Delivery

n/a
nntloko@ihlm.gov.za

Municipality Map

Ingquza Hill Local Municipality (EC153) map

Frequently Asked Questions

Tshepo Shekeshe

I visited the Licensing Department today at 13:30 to renew my licence disc and was turned away by Security, who claimed the office was already closed due to long queues. Being turned away at 13:30 is completely unacceptable and absurd, especially for a public service office meant to serve the community. There was no clear communication, no proper queue management, and no consideration for members of the public who make time during working hours to be assisted. This reflects very poor service delivery and a lack of accountability.

Pleasantly surprised at how efficient the process today was compared to what I remember it being. I was in and out in just about an hour. Arrived at 07:20, walked out by 08:20. I had all my required documents, copies andforms filled out before hand. The staff were friendly.

Given Savage

Poor service

Don M

Arrived an hour early for my booked time slot. Waited and hour past that to be assisted. If you are renewing your driver's license and you don't have your eye test done beforehand, you will sit and wait for everyone who has an eye test to be assisted first, no matter what time anyone booked. Come with an eye test. One lady asked if it would be better to leave and go get an eye test and then come back, the man said yes. When I asked the man if we would have to wait for those with tests to be finished before being assisted he got VERY defensive and refused to answer. Apparently the request for communication is offensive to this poor little man's ego. But miraculously then those of us without the test were finally assisted. I am actively sitting and watching this same man berate a poor woman for something, beyond rude and actually completely unacceptable, even aggressively opening and slamming the door. He's on a power trip. The lady who ended up assisting me was good. But all in all, terrible.

Mamta Mithal

Had an 08:40 confirmed appointment to renew my drivers license. Was advised by the licensing office to get there an hour early. Got there at 07:30. Waited in line for 1 hour and 10 minutes, got to the eye testing machine at 08:40 on the dot and was back in my car by 09:10. Seriously not as bad as I was expecting it to be. Special kudos goes out to Tshepo Dipholo who took my test and photo and got me to the cashier quick sticks while fillowing strict and thorough sanitising protocols for all the equipment I touched. Also such a courteous and friendly guy. I'm shocked to be giving such a high rating but it really wasn't too bad. They could do better with sign posting, communication and queue management inside the building but all things considered, this wasn't a bad experience at all. Go there like you're on a mission, be tough, don't get pushed around, speak up (respectfully) and you'll get done quick.

nonthuthuko locardia mahaole

Must give credit where its due. While the place needs obvious maintenance. The process was seamless, I got there way before my appointment time and had 7 or more people in front of me, yet I was out in less than an hour. Well done to the guys, all were super happy to help even though it was the afternoon around lunch time.

Tumi M

I am only rating this because I couldn’t select 0. Randburg License Department what is the purpose of booking a slot if I will end up waiting in the queue for hours on end? It is things like this that make public service offices and departments a drag for most South Africans. You guys need to do better especially with the service. Other branches thrive on giving their patrons good service. Really a wasted opportunity especially given that our lives don’t revolve around your incompetency.

Ingquza Hill Local Municipality (EC153)

Physical Address

Contact Details

Operating Hours

About Ingquza Hill Local Municipality (EC153)

Cities and Towns

Cities and Towns Served by Ingquza Hill Local Municipality (EC153) Municipality

Municipal Leadership

Demographic Information

Financial Information

Municipal Services

Water

Electricity

Refuse and Waste

Roads

Service Delivery

Municipality Map

Frequently Asked Questions

Testimonials

Customer Reviews

Health info gov

Quick Link

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